Frequently Asked Question

Check out our FAQs (Frequently Asked Questions) to find quick answers to common customer inquiries. It’s a great resource that can help you get the information you need without waiting for a response. We hope you find it helpful!

We scan all our products with renowned virus engines like VirusTotal, McAfee, and Norton before adding them to our store. All products are safe for use. If you find even a single issue with our products, we provide an immediate refund policy.

You can use the plugins and themes provided at our store on unlimited domains, without any issues.

Absolutely! We automatically update all files. If the themes or plugins you purchased have not been updated yet, please let us know through live chat, and we will update your product as soon as possible.

Absolutely! After getting the membership, you’ll have access to all the new products that will be uploaded.

Absolutely! You’re free to change or cancel your membership plan, just go to the ‘My Account‘ section and there you can cancel or change your membership. Just cancel the old plan to change it, then buy the new plan. Contact us for any help.

Once your payment process is complete, your product will be received immediately. Please go to the ‘My Account‘ section to download your product.

For any inquiries, you can reach out to our support team via email or through our contact form on the website. We typically respond within 2-3 hours.

  • Lower price.
  • Original files without malware, viruses, or advertising.
  • All products work on an unlimited number of websites (domains) (unlimited license).
  • All products are available ready to download with direct links (without a single redirections).
  • We regularly update products and constantly add new products, which are difficult to find anywhere else!

NO! We have already mentioned in our Terms & Conditions that we don’t provide a license, all our products come with GPL, and the License only works for automatic updates and nothing else. Some theme or plugin developers add the API Key to get access to their premium pre-made templates or for some features, so we exclude (remove) those themes and plugins that are asking for this API Key. You will always find those themes on our website that don’t need a License or API Key for their functions, so start shopping without any fear.

GPL (General Public License) is a open source software license. All themes and plugins available on our website are licensed under GPL, meaning you can use them on unlimited websites.

Yes, all products available on our website are 100% legal. They are released under the GPL license,However, we are not affiliated with the original developers, and we encourage users to purchase from them if they need direct support.

Yes, to prevent abuse, we have a fair use policy that allows up to 30 downloads per day for All Access Pass users.however! Download limits may vary across different membership plans.

You can install a theme or plugin manually through the WordPress dashboard:

  • Go to Appearance > Themes or Plugins > Add New

  • Click on Upload Theme or Upload Plugin

  • Select the downloaded .zip file and click Install Now

  • Once installed, click Activate

If a theme or plugin is not working as expected:

  • Ensure that you have installed and activated it correctly

  • Check for conflicts with other themes/plugins

  • Try disabling other plugins one by one to identify conflicts

  • Make sure your WordPress version is up-to-date

  • If issues persist, contact our support team for guidance

To manually update:

  • Download the latest version from your account dashboard

  • Delete the existing version from WordPress > Themes/Plugins

  • Upload and install the latest .zip file following the installation steps

No, automatic updates require a license key from the original developers. You will need to manually download and install updates from our website.

This error usually occurs when uploading an entire package instead of the actual theme file.

  • Extract the downloaded .zip file on your computer

  • Locate the correct theme file (usually another .zip inside the extracted folder)

  • Upload only the correct .zip file in WordPress or read this article.

Yes, you can fully customize any theme or plugin as per your requirements. Since all products are GPL-licensed, you are free to modify the code.

A “Fatal Error” may occur due to:

  • PHP version incompatibility (ensure your hosting runs PHP 7.4 or later)

  • Conflicts with other plugins or themes

  • Missing dependencies (check the plugin documentation for required add-ons)

  • To resolve, disable conflicting plugins/themes and check error logs for specific issues

If you are experiencing issues and need to troubleshoot, you can enable debugging mode:

  • Open your wp-config.php file in the root directory of your WordPress installation.

  • Find the line: define('WP_DEBUG', false);

  • Change it to: define('WP_DEBUG', true);

  • To log errors instead of displaying them, add:define(‘WP_DEBUG_LOG’, true);
    define(‘WP_DEBUG_DISPLAY’, false);
    @ini_set(‘display_errors’, 0);

    • Save the file and check the wp-content/debug.log file for error details.

Top FaQ's Reseller Membership

A Reseller Membership grants you the right to purchase premium products (themes, plugins, etc.) at wholesale prices and resell them to your clients under your own brand.

  • Discounted Pricing: Access products at 50-70% off retail prices.

  • White-Label Rights: Rebrand products with your logo and branding.

  • Priority Support: Dedicated technical assistance for you.

  • Volume Discounts: Save more with tiered pricing for bulk purchases.

  1. Sign up for a Reseller Membership here.

  2. Access your reseller dashboard.

  3. Download products and start selling.

Only master reseller memberships include unlimited downloads and unlimited website usage, but specific terms may vary by plan.

Yes, you can cancel your membership at any time. However, access to downloads, updates, and reseller privileges will end once the membership is canceled. Refund policies, if applicable, depend on the terms of your plan.

Refund policies vary based on the membership plan. Some plans may offer a refund within a specified period, while others are non-refundable. Please review the terms before purchasing.

Yes, you can rejoin at any time by purchasing a new membership plan. However, previous discounts, promotions, or special offers may no longer be applicable.

Top Product Addition/Updation Relaited FAQ

A changelog is a detailed record of all updates, improvements, bug fixes, and new features added to a theme or plugin. It helps users understand what’s new in each version.

We regularly update it whenever a new version is released.

We update changelogs as soon as a new version is released by the original developer.
Our goal is to keep all products 100% up to date with the official source.

Yes ✅ — we provide the original changelog exactly as released by the official developer (no edits or modifications).

Sometimes, the original developer doesn’t publish a changelog.
In such cases, we mention “Changelog not available” until it’s officially released.

If the product you are searching for has not been updated or is currently unavailable, please complete the request form. Our team will update or add the product within 4 hours.

We regularly update it whenever a new version is released.

We update changelogs as soon as a new version is released by the original developer.
Our goal is to keep all products 100% up to date with the official source.

Yes ✅ — we provide the original changelog exactly as released by the official developer (no edits or modifications).

Sometimes, the original developer doesn’t publish a changelog.
In such cases, we mention “Changelog not available” until it’s officially released.

Changelog Concerned FAQS

A changelog is a detailed record of all updates, improvements, bug fixes, and new features added to a theme or plugin. It helps users understand what’s new in each version.

We regularly update it whenever a new version is released.

We update changelogs as soon as a new version is released by the original developer.
Our goal is to keep all products 100% up to date with the official source.

Yes ✅ — we provide the original changelog exactly as released by the official developer (no edits or modifications).

Sometimes, the original developer doesn’t publish a changelog.
In such cases, we mention “Changelog not available” until it’s officially released.

Yes — once the changelog shows a new version, the updated file is also available for download in your account dashboard.

This may happen for a few minutes during our sync process.
We recommend waiting for 15–30 minutes and refreshing the page — the latest file will appear automatically.

Absolutely ✅ — you can cross-check the changelog on the official developer’s site or the WordPress.org plugin page to confirm.

No ❌ — we never modify any core file.
All themes and plugins are 100% original GPL versions, exactly as provided by the developer.

If a product’s changelog or new version isn’t visible, simply contact our support team or submit an update request form — we’ll prioritize it within 4 hours.

We trust that these FAQs have addressed your queries. However, if you require further assistance or have any additional concerns, please do not hesitate to reach out to us. Our support team is readily available to assist you.

Mailing Address

info@realgpls.com support@realgpls.com

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+917607404628
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