At [Real GPLS], we are dedicated to providing high-quality GPL (General Public License) themes and plugins that help website owners, developers, and businesses build amazing digital experiences. We value transparency and customer satisfaction, which is why we have a clear and fair cancellation and refund policy in place.

We have purchased a product, can we return it?

Yes Absolutely! Our goal is to provide complete customer satisfaction, as a customer if you feel that the product you purchased is not working properly then you can request for an exchange or refund, we will issue the refund promptly without any questions asked.We provide same day Guaranteed Refund Initiation.

Please note that the product sold by us is a completely GPL(GNU)General Public License- product and does not contain a license key, hence you are requested not to request a refund for the license key.

RETURNS

Once you submit a refund request, our team will make every effort to resolve the issue. If the problem cannot be fixed by our team,we will refund your money on the same day, no questions asked.

We have a 7-day return policy, which means you have 7 days to request a return after receiving your item. As a customer, if you find that the product you purchased is not working, you can contact us with Refund Request,Through the contact details provided below or By logging into the admin account dashboard.

Understanding GPL Licensing & Refunds

All our themes and plugins are licensed under the GPL, meaning:
✅ You get full access to the Theme Or Plugin.
✅ Once downloaded, the product is yours forever—no restrictions.

✅You can use the themes or plugins you purchased on unlimited domains.

Because GPL products are digital and instantly accessible, we generally do not offer refunds unless specific conditions are met.

When Are Refunds Available?

We understand that unforeseen issues may arise. You may be eligible for a refund if:

🔹 Duplicate Purchase – If you accidentally purchased the same theme or plugin more than once, we will refund the duplicate charge.

🔹 Corrupt or Non-Functional Files – If the downloaded product is broken and does not work as intended, and our support team cannot resolve the issue, we will issue a refund.

🔹 Incorrect Product Delivered – If you received the wrong item due to an error on our part, we will either send the correct product or provide a refund.

🔹 Product Misrepresentation – If the theme or plugin is significantly different from its description on our website, we will evaluate the claim and issue a refund if justified.

🔹The website layout has broken-Your website broke while installing the product We will try to fix it, and if we’re not successful, we will issue a refund.


When Refunds Are Not Provided?

Unfortunately, we cannot issue refunds in the following situations:

❌ Change of Mind – If you purchased a product but later decide you no longer need it.

❌ Lack of Technical Knowledge – If you have trouble using the theme or plugin due to a lack of technical expertise, we recommend reviewing our documentation and tutorials.

❌ Incompatibility Issues – Our products are designed to work with standard WordPress setups. We cannot guarantee compatibility with all third-party plugins, themes, or custom server environments.

❌ No Support or Customization Requests – GPL themes and plugins are provided as-is, and we do not offer personalized support, installation, or customization services.

❌ You ignored the instructions from our support team.You have denied our support staff access to your site to check our product, and there is an issue with your account.

❌ In the case of a Starter membership, there will not be any refund. So, if you have bought it then you have 7000+ products to explore.

❌ In the case of other memberships – A partial refund will be provided after deducting the payment gateway charges and a number of products already downloaded. 1 download will cost ₹140.

Cancellation Policy

Since our themes and plugins are digital products that are instantly delivered, we do not offer cancellations after a purchase is completed.

How to Request a Refund?

If you believe you qualify for a refund, follow these steps:

1️⃣ Contact our support team within 7 days of purchase at [Your Support Email or Contact Form].
2️⃣ Provide your Order ID, product details, and a clear explanation of your refund request.
3️⃣ If applicable, include screenshots or error messages for faster processing.
4️⃣ Our team will review your request and respond within 1-3 business days.

Final Notes

Since we provide digital products, all sales are final. There’s no trial or grace period. However, if we’re unable to resolve your issue and the product is completely unusable, we’ll process a refund on the same day. Depending on your payment method and bank location, it may take 3-7 days for the refund to reflect in your account.

Need Help? We’re Here for You!

At Real GPLS, we value our customers and want to ensure you have the best experience. If you have any questions about our GPL themes and plugins or need assistance, don’t hesitate to reach out to our support team.

📧 Contact Us: [email protected] / [email protected]
🌐 Website: https://www.realgpls.com/

Thank you for choosing Real GPLS—we appreciate your trust and support!

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